Fly E-Bike Return & Refund Policy
Effective Date: Nov 12, 2024
Return
1. Unused E-bike/E-motorcycle/E-parts, and accessories may be returned within 7 days of your receipt of the products by contacting us. No returns or replacements are allowed after this period.
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Open Box/Refurbished Bicycle Return Policy - Open Box bikes and refurbished bicycles are sold “as is” and are not eligible for return.
2. All e-bike returns or replacements should be authorized by FLYEBIKE in advance via email.
3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.
4. Customers must provide supporting evidence, such as photos or videos, to initiate any e-bike return or replacement.
5. The customer should return the original package with the returned label provided by FLYEBIKE. Or FLYEBIKE will NOT be responsible for any missing items or damages during the shipment.
6. The customers can return the items by themselves or get a return label via emails from FLYEBIKE after being authorized.
7. Returned items must keep the original packaging.
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The box must be sealed.
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The e-bike and its outer packaging must NOT be damaged.
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Accessories and parts should NOT be missing.
8. Please send the seller photos of all returned items, including the outer packaging. The seller will inspect the condition and confirm the quantity before shipping.
9. Please provide FLYEBIKE photos of the original packaging before shipment. FLYEBIKE will need to verify the condition of the packaging.
10. Customers should ship the returned item within 48 hours after receiving the return label from FLYEBIKE; otherwise, the return will be considered canceled by the customer.
11. Please select the signature service when sending back to prevent the returned e-bike from being lost. FLYEBIKE will send pictures or videos to the customers when signing the returned items.
12. Free returns without a valid reason are not supported. Reasons such as “Don’t like it,” “Don’t want it anymore,” or delays caused by the carrier do not qualify as valid grounds for a return.
Refunds
1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.
2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.
3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.
4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.
5. Refunds will not be issued to customers before the returned items are confirmed received and inspected.
6. After we confirm receipt of your returned items, we will send an email notification and refund.
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
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If you are approved, then your refund, and exchange, will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday.
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Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at support@flyebike.com.